- Client Responsibility
Avila Experience Travel will consider the information submitted by the Client at the time of booking as valid, assuming that the Client has correctly entered the passenger information as it appears on their valid and current ID. Once services have been booked, corrections and/or modifications are not possible, with exceptions.
Rates are expressed in US dollars, subject to availability and/or while supplies last. The conditions established in the itinerary and travel dates are subject to the request.
- Quotes and Paid Reservations
When submitting a quote (a budget based on a request), Avila Experience Travel will send the estimated price in US dollars at the agency’s current exchange rate. The amount due will be clearly detailed, which corresponds to the net rate of the service. International transfer fees from the Client’s bank are not included. Once this amount is accepted, the client is responsible for managing the payment via international transfer.
Avila Experience Travel will always strive to honor the prices, which will remain valid if the initial conditions of the proposal and the availability of the services offered are maintained.
- Documents Required for Travel
The Client is required to inform themselves about the documentation they may need to travel according to the chosen itinerary. They are requested to conduct the corresponding checks in advance if they require a passport, visas, vaccinations, permits for minors, or other document requirements for both the destination and transit countries. If this is a requirement, the Client is responsible for managing it. The process, management, and obtaining of visa(s), as well as transit visas, is the sole responsibility of the Client. Therefore, Avila Experience Travel cannot be held responsible for any problems the Client may experience due to not having the documents in the conditions required by the corresponding authorities, whether for entry or exit from a given country.
- Travel for Minors
4.1 Authorizations for International and/or Domestic Travel
You must have legal or notarized travel authorization from your parents, unless traveling with them. If you are traveling with only one parent, you must obtain authorization from the parent who will not be traveling.
4.2 Service for Minors Traveling Alone
The airlines are the only ones that establish the age limits for minors traveling, and they will also determine whether or not the purchase of the Unaccompanied Minor service is required to board the plane, depending on the availability of this service. It is recommended that you make the necessary inquiries before purchasing.
- Vaccinations
It is important that the Customer checks the health requirements before traveling to the chosen destination, as these could change at any time. We recommend checking this information with the country’s official authorities.
When it comes to vaccines, reference is almost always made to the Yellow Fever vaccine (World Health Organization Information (http://www.who.int/mediacentre/factsheets/fs100/es/) and Malaria (http://www.who.int/malaria/travellers/es/). It is recommended to get vaccinated at least 10 days before the start of travel; in the case of Yellow Fever, the vaccine provides protection for a period of 10 years. Countries in the Americas generally recommend certain vaccines; in some countries, it is required for entry, and in others, it is required only for high-risk areas. Detailed information by country and requirements can be found at the following URL: https://wwwnc.cdc.gov/travel/yellowbook/2018/infectious-diseases-related-to-travel/yellow-fever-malaria-information-by-country
- Travel Insurance
It is good practice to purchase travel insurance as a contingency. or assistance abroad, always taking into consideration that urgent and/or emergency medical treatment abroad may incur high costs. It is suggested that you have the following information before your trip and take note of the following: emergency assistance numbers, coverage exceptions, reimbursement procedures, coverage amounts, the validity period for the entire itinerary, among others.
If you do not purchase a travel assistance card and/or travel insurance, Avila Experience Travel is not responsible for problems that may arise before, during, or after the trip. Future claims or requests for reimbursement for expenses incurred due to an incident and/or accident are not admissible.
- Cruises and Trains
Cruises and trains are services with pre-planned operating dates, which is why their conditions are quite restrictive. Once purchased, the cancellation and refund policy will be indicated based on the service, detailing whether changes, refunds, or non-refundable options are available in some cases.
- Car Rentals
Vehicle rentals are subject to the specific conditions of the companies providing the service. Rates vary according to the type of car, mileage, number of days reserved, type of vehicle insurance, and permits for use of the vehicle at the destination. It is important that Avila Experience Travel verify what is included and not included in the reservation.
Some taxes, fines, tolls, fuel, etc., are not included in the price of this service.
To use the service, passengers must be of legal age (check the age specified by each company) and have a driver’s license issued in Peru or internationally.
Upon pickup, the passenger (driver) will be asked for an international credit card in their name as a guarantee. Any additional services not included in the reservation cost will be charged by the Rental Company.
It is important that the passenger verify that the vehicle meets the specifications of their reservation upon pickup. In case of disagreement and/or questions, they must inform the Rental Company. Likewise, upon return, the vehicle must be returned in the same condition as it was received.
In case of disputes with the rental service or any other service at the destination, the Rental Company and Avila Experience Travel must be informed.
- Tips
Programs that include tips of any kind are the responsibility of the passenger and are not included in the rates.
- Airline Ticket Information
The Customer is responsible for managing the flight itinerary for the final passenger(s), as well as issuing tickets with the correct information.
A minimum of 1 hour of connection time is recommended between international flights with the same airline and on a single ticket. For flights operated by different airlines on different tickets, the minimum time is 3 hours.
- Check-in / Boarding Pass
The passenger is responsible for managing Web Check-in before flight departure, in accordance with each airline’s policies. They must also select seats if the purchased fare allows it, and then download the boarding pass, which they must present at the airport to simplify the check-in process at the airline’s counter.
If they experience difficulties or are simply unable to do so, they must report it and arrange it with the airline. Notwithstanding the foregoing, the customer must arrive 3 (three) hours before departure for international flights and 2 (two) hours before departure for domestic flights.
- Tour Package Conditions
In addition to the general requirements, the following should be considered:
Prices are per person based on the accommodation and services requested.
Check the package conditions before booking. Remember that some services cannot be changed or cancelled, and others may be subject to a penalty.
Rates are subject to availability or while supplies last.
Vouchers are generally delivered 15 days before the departure date.
The contracted services must be used on the date, time, and under the other conditions indicated in the reservation. If the passenger does not show up or does not give advance notice of a possible delay, the operators (accommodation/transfer/tour) will consider it a no-show. They will have the authority to cancel the reservation and use the services at their discretion. The client or passenger may not request a full or partial refund of the amount paid or the reinstatement of the service.
We are not responsible for delays and/or any damages resulting from circumstances beyond our control (whether due to force majeure, acts of God, and/or any loss, damage, accident, or other irregularity that may occur to the passenger).
- Cancellation and Refund of Tourist Services
Before booking, the Client will be informed of the cancellation and refund policies applicable to each itinerary.
Cancellations to itineraries may be made up to 30 days before the start of the trip to avoid penalties. Cancellations are also subject to the policies and conditions of each service. (You will find further details in the document sent.)
Certain services may be interrupted or canceled due to weather conditions, force majeure, or other reasons beyond the control of the hotels, airlines, suppliers, or partners.
If payment was made via international deposit, the refund will be issued via the same method. The average processing time is a maximum of 30 calendar days. The administrative fee is non-refundable.
- Important
If you do not agree with these general terms and conditions of sale (which are binding), please refrain from using our website and/or web components.
